Table of Contents
Click on each section to navigate through the Policy Book.
- >Issue #6: Sensory Health
- >Issue #7: Dementia and Cognitive Impairment
- >Issue #8: Mental Health and Substance Abuse
- >Issue #9: Increase Sector Capacity in Geriatrics
- >Issue #10: Rehabilitative Care
- >Issue #11: Wait Times
- >Issue #12: Inter-Jurisdictional Practices
- >Issue #13: Innovation
- >Issue #14: Hospice, Palliative and End-of-Life Care
- >Issue #15: System Change
>Caregiving, Long-Term Care, Home Care, and Housing Resources
- >Issue #21: Family Caregiver Supports
- >Issue #22: Long-Term Care National Quality Standards
- >Issue #23: Long-term Care Residence Staffing Reform
- >Issue #24: Infrastructure Investment and Upgrades
- >Issue #25: Change the Long-Term Care Model of Care; Prioritize Rights and Dignity
- >Issue #26: Home Care
- >Issue #27: Housing Affordability
- >Issue #28: Support Aging in Place
- >Issue #29: Funding Retirement in Uncertain Times
- >Issue #30: Protect Pensioners from Corporate Default and Protect Deferred Wages
- >Issue #31: Dispute Resolution with Financial Institutions
- >Issue #32: Banking and Investment Sector Seniors’ Reforms
- >Issue #33: Workforce Inclusion
- >Issue #34: Tax Filing for Seniors
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- Policy Book
- Violence and Abuse Prevention
- Optimal Health and Wellness
- Issue #6: Sensory Health
- Issue #7: Dementia and Cognitive Impairment
- Issue #8: Mental Health and Substance Abuse
- Issue#9: Increase Sector Capacity in Geriatrics
- Issue #10: Rehabilitative Care
- Issue #11 Wait Times
- Issue #12: Inter-Jurisdictional Practices
- Issue #13: Innovation
- Issue #14: Hospice, Palliative and End-of-Life Care
- Issue #15: System Change
- Infection Prevention and Disaster Response
- Caregiving, Long-Term Care, Home Care, and Housing Resources
- Issue #21: Family Caregiver Supports
- Issue #22: Long-Term Care National Quality Standards
- Issue #23: Long-term Care Residence Staffing Reform
- Issue #24: Infrastructure Investment and Upgrades
- Issue #25: Change the Long-Term Care Model of Care; Prioritize Rights and Dignity
- Issue #26: Home Care
- Issue #27: Housing Affordability
- Issue #28: Support Aging in Place
- Economic and Financial Security
- Issue #29: Funding Retirement in Uncertain Times
- Issue #30: Protect Pensioners from Corporate Default and Protect Deferred Wages
- Issue #31: Dispute Resolution with Financial Institutions
- Issue #32: Banking and Investment Sector Seniors’ Reforms
- Issue #33: Workforce Inclusion
- Issue #34: Tax Filing for Seniors
- Social Inclusion
Issue #5: Financial Institutions
Financial institutions need minor changes to the Personal Information Protection and Electronic Documents Act (PIPEDA) to allow them to report elder abuse and neglect or suspected mental incapacity appropriately. Financial institutions also need binding regulatory oversight from the Financial Consumer Agency of Canada in responding to elder abuse, mental incapacity, and undue influence.
Recommendation #10: Definitions
Amend PIPEDA s.7(3)(d.3) to define “financial elder abuse” and “mental capacity”.
Recommendation #11: Reporting
Amend PIPEDA to update the list of persons and organizations to whom financial institutions are allowed to report, in order to align with provincial reporting systems.
Recommendation #12: Data Collection
Require all Canadian financial institutions to collect data on suspected elder abuse and neglect and mental capacity issues, reportable to their designated regulator semi-annually, with this information made publicly available.
Recommendation #13: Regulation
Change the Seniors Voluntary Banking Code to a binding regulatory requirement of the Financial Consumer Agency of Canada and amend the Code to include the requirement to request that a Trusted Contact Person be sought from the client. Provide financial institutions with Legal Safe Harbour to protect them from liability for appropriately reporting reasonable concerns related to suspected elder abuse and neglect.
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