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Public invited to review new national long-term care standards

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HSO (Health Standards Organization) is inviting members of the general public to review its newly drafted National Long-Term Care Services Standard. A report capturing the findings of the public survey to inform the standard has also been published. The survey received more than 16,000 responses.

We encourage you to review these new standards and make your voice heard by providing your feedback. The public review is open until March 27th, 2022.

About the Standard

CAN/HSO 21001:2022 Long-Term Care Services will provide clear requirements and accountabilities to enable long-term care home teams, governing bodies, and stakeholders to work together towards a common vision for resident-centred, high-quality care.

This standard is a revision of the HSO 21001:2020 Long-Term Care Services standard. The new standard provides LTC home residents, workforce, organizational leaders, and governing bodies with guidance on:

  • Providing evidence-informed resident-centred care practices that value compassion, respect, dignity, trust, and a meaningful quality of life.
  • Working in a team-based way to deliver high-quality care that is culturally safe and appropriate to the diverse needs of residents, the workforce, and the broader team involved in the life of a LTC home.
  • Enabling a healthy, competent, and resilient workforce and healthy working conditions.
  • Upholding strong governance practices and operations and a culture that is outcome-focused and committed to continuous learning and quality improvement.

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Factor-Inwentash Faculty of Social Work
University of Toronto

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